SwiftySports Privacy Policy

At Swifty Sports, we are committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store, and protect your information when you access our services through swiftysports.ie or our mobile applications. We operate under strict regulatory requirements from both the Irish bookmaker's license (reference number 1020669) and UK Gambling Commission (account number 58957), ensuring your data is handled with the highest standards of security and compliance.

Who We Are

We operate as SwiftySports through a two-entity structure to serve customers across Ireland and the United Kingdom. SWIFTY SPORTS LIMITED is our primary Irish entity, registered at 51 Bracken Road, Sandyford Business Park, Dublin 18, D18 CV48, Ireland (Company number: 744613). Our UK operations are managed through Swifty Global (UK) Ltd, registered at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK (Company number: 13287021). When you use our SwiftySports casino and betting services, your data is processed by the appropriate entity based on your location and the services you access.

Information We Collect

We collect various types of personal information to provide you with our Swifty Sports betting and casino services. This data collection is essential for regulatory compliance, security, and to enhance your gaming experience on our platform.

Registration and Account Information

• Personal details including full name, date of birth, and address
• Contact information such as email address and phone number
• Identity verification documents required for KYC compliance
• Source of funds documentation when withdrawals exceed €5,000 over 180 days
• Payment method details including debit card information (we only accept Visa and Mastercard debit cards)

Gaming and Transaction Data

Our Swifty Sports app and website automatically collect information about your betting patterns, casino game preferences, and financial transactions. We track deposits, withdrawals, wagering activity, and bonus usage to ensure compliance with our terms and conditions. This information helps us provide personalized promotions like our Swifty Spins weekly free spins and other SwiftySports welcome offers.

Technical Information

• Device information including IP address, browser type, and operating system
• Cookies and similar tracking technologies for website functionality
• Location data to ensure compliance with geographical restrictions
• App usage data from our mobile applications and progressive web apps

How We Use Your Information

We use your personal data for several legitimate business purposes related to operating our Swifty Sports casino and sportsbook. Our primary uses include account management, payment processing, regulatory compliance, and fraud prevention.

Service Provision

At SwiftySports, we process your information to provide access to our sports betting markets, casino games, and live dealer tables. We use your data to process deposits and withdrawals through our secure payment systems, ensuring all transactions appear as "SWIFTY" on your debit card statements. Our customer support team at support@swiftysports.com uses your information to respond to inquiries within our stated timeframes.

Legal and Regulatory Compliance

As holders of gambling licenses in both Ireland and the UK, we must comply with strict regulatory requirements. We use your information for age verification, identity checks, anti-money laundering procedures, and responsible gambling monitoring. Our Swifty Sports platform integrates with GAMSTOP for UK customers and participates in VIBAS dispute resolution services.

Marketing and Communications

• Sending promotional offers including our BET €10 GET €20 welcome bonus
• Notifying you about new casino games and sports betting markets
• Providing updates about account status and important policy changes
• Processing referrals through our Refer a Friend program

Data Sharing and Disclosure

We share your personal information only when necessary to provide our services or comply with legal obligations. Our SwiftySports operations may involve sharing data with trusted third parties who assist in delivering our casino and betting services.

Service Providers

We work with Third-party Payment Solution Providers to process all debit card transactions on our Swifty Sports platform. Game providers supply our casino content, while our live chat system requires data sharing to provide customer support. All third parties are contractually bound to protect your information according to data protection standards.

Regulatory Bodies

We may disclose your information to the Irish Revenue Commissioners, UK Gambling Commission, or other regulatory authorities when required by law. This includes sharing information for licensing compliance, investigation of potential fraud, or pursuant to legal orders.

Data Security

At Swifty Sports, we implement comprehensive security measures to protect your personal information. Our systems use industry-standard encryption, secure socket layer (SSL) technology, and firewalls to safeguard your data during transmission and storage.

We regularly update our security protocols and conduct security audits to ensure your information remains protected. Access to your data is restricted to authorized personnel who require it to perform their duties. Our SwiftySports mobile apps and progressive web apps incorporate the same security standards as our main website.

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal information when using our Swifty Sports services:

• Right of access to view the personal data we hold about you
• Right to rectification if your information is inaccurate or incomplete
• Right to erasure subject to our legal and regulatory obligations
• Right to restrict processing in certain circumstances
• Right to data portability for information you provided to us
• Right to object to processing based on legitimate interests

Data Retention

We retain your personal information for as long as necessary to provide our SwiftySports services and comply with legal obligations. Account information is typically retained for five years after account closure, while transaction records may be kept longer for regulatory compliance purposes.

Gaming history and responsible gambling data are retained to ensure we can monitor player behavior and provide appropriate interventions when necessary. You can request information about our specific retention periods by contacting our support team.

International Transfers

Our Swifty Sports operations primarily process data within the European Union and United Kingdom. When transfers outside these jurisdictions are necessary, we ensure adequate safeguards are in place through standard contractual clauses or other approved transfer mechanisms.

Contact Information

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us at support@swiftysports.com. Our customer support team processes privacy-related requests within 48 hours and can assist with account access, data corrections, or deletion requests subject to our regulatory obligations.

For specific concerns about our data processing practices or to lodge a complaint, you may also contact the relevant supervisory authority in Ireland or the UK depending on your location and the nature of your inquiry.